COOL FURNISHINGS WARRANTY

Warranty Information

COOL FURNISHINGS Limited products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). For full details of your rights, please visit: www.consumerprotection.govt.nz

Manufacturer’s Warranty

Unless otherwise stated in writing (e.g. in your Sales Order), COOL FURNISHINGS Limited provides the following warranty against manufacturing defects:

Frame Warranty

All lounge suite frames are covered against manufacturing defects for 2 years from the date of delivery.

Electronic & Motion Components

All recliner, sofa, and sofa bed components including LED lights, speakers, USB chargers, and USB ports (excluding batteries and transformers) are covered for 1 year from the date of delivery.

All other Components

 All other product components (including leather, fabric, lacquered and timber finishes, 
chrome, metal, glass, artificial marble, travertine, and macstone) are warranted against 
manufacturing defects for 2 years from the date of delivery. 

 

Warranty Exclusions (Subject to CGA)

To the maximum extent permitted by law, this warranty does not cover:

Normal Wear & Tear

The following are considered natural and expected over time:

  • Leather and fabric may fade, crease, or stretch
  • Foam and cushioning may soften and mold to the user
  • Materials and suspension may require replacement with use
  • Natural leather may show marks, scars, and colour variations
  • Handcrafted furniture may vary up to 10% in size or weight

Material Composition Note:

  • Lounge suites are primarily made of simulation leather, unless genuine leather is specified
  • Genuine leather applies to seating/contact areas only
  • Other areas are made of PU or artificial PVC
  • Coffee tables, side tables, and beds are made of PU leather

Accidental or External Damage

  • Spills (acid, dyes, ink, paint, bodily fluids, etc.)
  • Improper cleaning or chemical treatments
  • Exposure to sunlight, heat, or strong lighting
  • Negligence or misuse

Transport & Handling

  • Transport costs for repairs or replacements are not covered
  • Goods collected from our warehouse are transported at the customer’s risk
  • Responsibility transfers once goods leave our premises

Warehouse Collection Policy

  • Customers will be notified when goods arrive and are ready for collection
  • Items must be collected within 14 days
  • Storage fees of $150 per week apply after this period

Warranty Conditions

  • Warranty is non-transferable and applies only to the original purchaser
  • Applies to domestic use only (not commercial use)

How to Make a Warranty Claim

If you experience a fault within the warranty period:

📧 Email: coolfurnishing90@gmail.com

You must:

  • Provide your Sales Order or tax invoice
  • Cover all associated costs including freight, labour, and service charges at standard rates

Caring for Your Furniture

General Use

  • Use furniture as intended
  • Do not sit on arms or stand on tables
  • Avoid tilting chairs

Sunlight

  • Avoid prolonged exposure to prevent fading and warping

Fabric Care

  • Vacuum regularly
  • Cut loose threads (do not pull)
  • Avoid sharp objects and pets

Timber & Lacquer

  • Use coasters and heat protection
  • Clean with a soft damp cloth

Chrome & Metal

  • Dust regularly
  • Use chrome polish if needed

Glass

  • Clean with glass cleaner and soft cloth
  • Use mats for hot items
  • Do not lift glass from edges

Exceptions to Consumer Guarantees

Consumer guarantees do not apply if:

  • You changed your mind or no longer want the product
  • You found the product cheaper elsewhere
  • The issue was caused by misuse
  • You were aware of faults before purchase

For more information, visit: www.consumerprotection.govt.nz